Automated deployment and intelligent support

Can you make a great product better? Yes you can!
There are phases in the life cycle of a solution that can not be covered by products alone. It is necessary to have holistic view on the service provided to end-users, including all underlying products and technologies as well as the infrastructure over which the service is delivered and the people that use the solution.

This approach is what makes the difference when turning a great product into a successful and revenue generating service.

Making the complicated easy
A challenge with all connectivity solutions is to handle the installation and configuration procedures, and to provide efficient support during installation or usage. And in particular since error causes might be hard to control for a customer support representative.

Columbitech’s connectivity solutions has been developed with the goal to minimize cost of ownership, reduce the costs for customer care and further enhance usability. The primary purpose of our functions for automated deployment and intelligent support is to make the Connect service as easy as possible - both for the end-user and the service provider.

Columbitech’s products Connect and Connect Professional are made superior by automating installation, configuration, customization, support and maintenance. We offer intelligent self-service support tools that guides the end-user from easy installation and start-up throughout the entire product life-cycle.

The result is a streamlined solution that has never been offered to the market before, with low cost of ownership over its entire life-time. By making the complicated easy it increases customer satisfaction and drives adoption to a new record level.